Certification Programs

How can you effectively train and consult with organizations, enabling them to create sustainability and achieve positive results using the Enneagram? This program, based on Bringing Out the Best in Yourself at Work, gives you first-hand experience and detailed activities to bring the Enneagram to life in organizations via the most important and frequently used business applications of the Enneagram: communication, conflict, feedback, teams, leadership, and coaching. By integrating the Enneagram with time-tested models from the behavioral sciences and leadership development, you’ll learn high-impact activities that make the Enneagram come to life!

With over 30 activities described in detail and complete with PowerPoint slides and participant handouts, you’ll engage, learn, and practice designing and leading your own original activities. Along with a 142-page Trainer’s Guide and accompanying thumb drive containing colorful PowerPoint slides, you’ll also receive a set of companion training tools for the program and a certificate of completion.

While you don’t need to be an expert in the Enneagram, training, consulting, HR, managing, or coaching to attend, it is helpful to have some background in one of the above-mentioned areas in order to ground your learning.

Program Overview
The Train-the-Trainer program based on Bringing Out the Best in Yourself at Work is highly interactive as participants engage in many of the hands-on activities in the elaborate Trainer’s Guide. Learning by doing is a core foundation of this program as you experience the 9 Enneagram types come alive in these foundational activities!

Typing
While it essential to remember that it is not the trainer or consultant’s job to type another person, it is our role to teach the system and guide participants in our program to discover (uncover) their own Enneagram type. This program teaches you how to do this in a group setting – using Typing Cards and other materials – and the typing process also applies in a 1-1 setting.

Communication
Because this is the most commonly used Enneagram application in business settings, the applications section of the program begins here, with multiple activities to help others understand their type better and to enhance their communication skills in the process. The focus is on speaking style, body language, blind spots, and distorting filters when listening.

Feedback
Feedback is the most underutilized skill in organizations today! Many companies provide skill-based job training and rewards systems when the real issue is that people do not get enough honest feedback, both positive and constructive. In this section of the program, you’ll learn how to teach the art of giving feedback and the following “how tos”: type-based strengths in giving feedback, type-based common feedback errors, and how to adjust feedback to the 9 types for optimal impact.

Conflict
Most people prefer to not engage in conflict, yet conflict exists in almost all relationships. With too much unresolved conflict, relationships and work suffer. With too little conflict, either people are not being forthcoming or relationships and work loose their vitality. In this section, you’ll learn to understand and work with conflict from an entirely new perspective, one that makes conflict productive for organizations and a source of deep development for individuals. Why? Both the issues that cause us to react negatively and how we deal with these reactions are a result of our Enneagram type. As a result, conflict becomes a fertile source for our own personal and professional development.

Leadership
Leadership style is a direct outgrowth of Enneagram type, and the Enneagram is a premier approach to help leaders identify their predictable strengths and derailers (development areas), as well as their paths for growth. Based on leadership paradigms and paradigm shifts, this section of the program is an easy-to-use and understandable way to help leaders dramatically develop.

Teams
This program has a major focus on using the Enneagram to understand individual behavior and team dynamics, and then to use this insight for individual growth and the creation of high performing teams. We use team goals and interdependence, team roles, and the four stages of team development (forming, storming, norming, and performing), all integrated with the Enneagram.

Coaching
This section focuses on the Enneagram and intuitive coaching as a way to access our inner resource as coaches.

Transformation
You’ll learn multiple transformational activities for your own self-development, but also for use with your leadership clients. These activities work very effectively in organizational settings.

Program schedule at a glance…

Day 1
Program Overview
Training Design
Enneagram System and Typing
Project Teams

Day 2
Enneagram Communication
Enneagram Feedback
Project Teams

Day 3
Enneagram Conflict
Enneagram Leadership
Project Teams

Day 4
Organization Development
Enneagram Teams
Project Teams

Day 5
Enneagram Coaching
Transformation
Project Teams

Day 6
27 Enneagram Subtypes
Ethics and Marketing
Project Team Presentations
Closing and Certificates

VIRTUAL PROGRAM | In this 6-day certificate program, you’ll build your Enneagram and coaching knowledge and skills, experience the Enneagram as it comes alive in coaching, engage in your own self-development, and receive 40.5 ICF ACSTH credits and a coaching certificate from The Enneagram in Business.

The Enneagram, a powerful and profound ancient system with modern applications, is more than a coaching tool; it is actually a map to help coaches understand the 9 distinct versions of the human character, each with its own worldview, motivational structure, and patterns of thinking, feeling, and behaving.

In addition, the Enneagram is a developmental superhighway, with growth and transformation activities specifically tailored to each of the 9 Enneagram types, both personal and professional. This helps coaches guide those they coach to take targeted development actions that achieve deeper and more sustainable results.

Throughout this program, coaches also use the Enneagram for their own growth and skill enhancement. The best coaches have long recognized that their own self-mastery and professional skill sets directly affect the progress of those they coach, and that from every coaching experience, the coach usually learns and grows as much as the client.

In this program based on Bringing Out the Best in Everyone You Coach, the Enneagram framework is fully integrated with dynamic coaching methodologies and well-chosen, transformative coaching techniques that allows you to take your coaching to new heights of impact and new depths of discovery.

This program is taught in English unless otherwise specified.

VIRTUAL PROGRAM | 6 four-hour virtual sessions spread over two weeks, with robust pre-work and post-work required. The program overview and detailed program descriptions below are for the in-person programs. A full description of the virtual program can be found as a download in our store.

Program Overview
“Coaching with the Enneagram” is based on multiple perspectives to coaching: coaching methodology, coaching techniques, Enneagram knowledge and skills, coaching practice with feedback, and ample self-development. And while expertise, experience, and skills matter, what matters just as much is the character and qualities of the person doing the coaching. This includes their humanness, authenticity, level of self-mastery, centeredness, clarity about their motivations for wanting to coach, their ability to listen without judgment, and factors such as presence, being able to be in divided attention where they are fully attentive to more than one thing, and more.

Coach Self-Development
During the program, everyone is both a coach and a client. This is true each day, as participants practice their just learned knowledge and skills in multiple mini-skill practice pairs that occur throughout. At the end of each day, participants also engage in Peer Coaching trios who coach one another in the same trios throughout the week for a more intensive coaching experience. Being coached is just as beneficial as being the coach for several reasons: (1) it is an opportunity for your growth as a person and a coach, and (2) it gives you a first-hand experience of being in the client role.

There are other self-development opportunities interspersed in the program: multiple centering activities for you to experience and use for yourself daily or right before you go into a coaching session, type group work, and small group work.

Coaching Knowledge
This program contains a great deal of cognitive and theory input, and these content areas are always combined with information and skill-practice that allow you to put the cognitive learning into action.

You’ll learn about coaching frameworks, coaching processes, and how to choose which approach is best for you and your client. Even more, you’ll learn about how to assess a client’s level of self-mastery within their Enneagram type and why certain approaches work best with the different levels of mastery. Every skill and technique used in the program is theory-based, so you’ll also learn why these work and when to use them.

Coaching Skills
The skills taught include time for practice with feedback, and the Peer Coaching trios at day’s end provide a time to utilize the day’s techniques. The Peer Coaching involves 3 individuals involved in 3 rounds of coaching; in each round, one person is the coach, the other is the client, and the third person is the observer, who offers feedback after the coaching interaction.

Coaching Techniques
Great techniques used at the right time can make a huge difference in the depth and acceleration of the coaching experience. However, the best technique is for the coach to appear not to be using any, even though excellent coaches are highly trained and use a variety of techniques. A fine musician knows the scales and has mastered technique, but they appear to be playing without effort. Similarly, a skilled coach who knows how to be centered and in presence functions like a fine artist.

This program is not about technique, it is about coaching excellence with the Enneagram. You’ll learn 20+ techniques, but you’ll also learn when and how to use them. The program techniques are drawn from a variety of disciplines: Gestalt awareness, Neuro-Linguistic Programming (NLP), psychotherapeutic models, visioning, Enneagram theory, and more. Often less (technique) is more in terms of positive impact.

Program schedule at a glance…

Day 1
Program overview
How to type clients one-on-one
Coaching models
NLP rapport techniques
Peer Coaching
Optional early morning session: Enneagram Overview

Day 2
Coaching by Enneagram type and self-mastery levels
Head Center challenges
Heart Center challenges
Body Center challenges
Paradox challenges
Peer Coaching
Optional early morning session: Head Center types 5, 6 and 7

Day 3
Gestalt coaching approaches
Voice work
Stories
Projection and polarities
Peer coaching
Optional early morning session: Heart Center types 2, 3 and 4

Day 4
NLP coaching approaches
Metaphor
Reframing
Enneagram style-based motivation: searches and avoidances
Peer Coaching
Optional early morning session: Body Center types 8, 9 and 1

Day 5
Transformational coaching
How to type clients one-on-one
Peer Coaching conclusion
Optional early morning session: 27 Enneagram subtypes

In this 6-day program, you’ll learn how to design and deliver state-of-the-art leadership development programs based on a comprehensive Trainer’s Guide that includes 50+ detailed activities, plus PowerPoint slides, participant handouts, musical slide shows, fabric banners, simulations, and a complete set of leadership training tools. You’ll also receive a certificate from the Enneagram in Business.

During the program, you’ll learn two distinct ways of training leaders to develop leadership skills with the Enneagram: (1) an experiential, dynamic and high-engagement approach for use with leadership groups of varying sizes that builds skill, enhances self-mastery, and generates energy, and (2) a Learning Community model, an innovative approach that was pioneered at Genentech that can literally transform the leadership culture.

Organizations across the globe are experiencing a leadership shortage, so it is not a surprise that leadership is one of the 3 most frequently used applications of the Enneagram. Based on What Type of Leader Are You?, this program shows you how to use the Enneagram to develop the 7 most important competencies for today’s leaders: Drive for Results; Strive for Self-Mastery; Know the Business: Think and Act Strategically; Become an Excellent Communicator; Lead High-Performing Teams; Make Optimal Decisions; and Take Charge of Change.

Come prepared to engage in the training activities, but also to facilitate sessions, complete with feedback, and to participate in project teams where you will design and lead original leadership development exercises.

Program Overview
The Train-the-Trainer program based on What Type of Leader Are You? is highly interactive, competency and feedback based, and elegantly intertwines both leadership and Enneagram theory and practice. A powerful way to develop leaders, the 190-page Trainer’s Guide provides a detailed description of exactly how to facilitate more than 50 different leadership development activities.

Enneagram Learning Communities
Each participant is a member of an Enneagram Learning Community for the entire week, a small learning group that explores each leadership competency, shares how it relates to his or her Enneagram type, and learns self-development approaches to enhance capability in this area. Each participant leads one or more Learning Communities!

Large Group Exercises
Every leadership competency section also includes dynamic, larger group activities that illuminate the specific competency and the particular way in which leaders of each Enneagram type have related strengths, development areas, and unique development paths.

Leverage Your Leadership
This section covers general leadership style as an outgrowth of a leader’s Enneagram type, complete with slide shows and case studies.

Drive for Results
This competency highlights the importance of focusing on more than just the end results, because then it might be too late: setting direction, creating plans, assigning work, establishing clear expectations with measurements and rewards, evaluating results at key milestones, and providing overall stewardship also matter.

Strive for Self-Mastery
Self-mastery is central to all other leadership competencies. But what does it mean? Leaders explore the 6 dimensions of self-mastery – from self-awareness to personality integration – through dialogue, support, and self-development.

Know the Business: Think & Act Strategically
Every organizational leader must know the business and think like a strategist in this constantly changing business world. Some do it naturally, others must learn it, but all leaders can use the Enneagram to master the 11 components of this competency.

Become an Excellent Communicator
All leaders must do this effectively every day, with individuals and in groups both large and small. This practical competence shows leaders how to create genuine relationships. communicate clearly, listen fully, manage conflict and give feedback, and how to enhance their influence.

Lead High-Performing Teams
This program has a strong team emphasis, both through the use of a high-performing team competency model that covers products and services, culture, leadership, vision, talent architecture and processes, but also through an in-depth assessment of the project teams within the program.

Make Optimal Decisions
Learn how to access more fully the Head, Heart, and Body Centers of Intelligence in order to make wise decisions, but in the context of the organization’s culture, authority-making structure, and the specific contextual requirements of the decision itself.

Take Charge of Change
Change has become a way of life for leaders: constant, chronic, and continuous change. Leaders have to do more than manage change, they must be change leaders, but also make certain that ongoing business needs are well met. This competency shows leaders how to do that using the Enneagram as their guide.

Stretch Your Leadership Paradigms
Rather than leaders having to grow when they are under pressure and stress, the Enneagram can help them engage in targeted-development activities on an ongoing basis. This sets up a leadership culture of strategic leadership excellence and growth.

Program schedule at a glance…

Day 1
Program Overview
Core Trainer Competencies
Enneagram System and Typing
Learning Communities
Project Teams

Day 2
Learning Communities and Large Group Exercises
Leverage Your Leadership
Drive for Results
Project Teams

Day 3
Learning Communities and Large Group Exercises
Strive for Self-Mastery
Know the Business: Think and Act Strategically
Project Teams

Day 4
Learning Communities and Large Group Exercises
Become an Excellent Communicator
Lead High-Performing Teams
Project Teams

Day 5
Learning Communities and Large Group Exercises
Make Optimal Decisions
Take Charge of Change
Project Teams

Day 6
The 27 Enneagram Subtypes
Learning Communities
Stretch Your Leadership Paradigms
Project Team Presentations

“Advanced Coaching with the Enneagram” is either a 4-day residential certificate program or a 4-session virtual certificate program designed to enable those who coach others to coach the whole person in context and is approved for 41 ICF ACSTH credits.

Based on the requirement that all participants are already familiar with core coaching theory and practice and know the Enneagram well and can integrate it into their coaching – both as a coach and for coaching aligned with their client’s enneatype – this program is based on the Coaching Circle.

Coaching Circle
The Coaching Circle is used in two ways. The overarching use of the Coaching Circle is for coaches to continuously employ the four core modes of coaching behavior: Listening, Questioning, Feedback, and Challenging. These four areas are utilized throughout the program, focusing first on the client as a whole person with integrated systems of thought patterns, feeling responses, and behavioral habits. Second, Coaching Circles are used as a foundation for group (team) coaching.

Mental Map Coaching
In the program, coaches pursue an in-depth understanding of the mental maps of clients by enneatype and learn how to illuminate and challenge these mental models in service of the client’s growth.

Emotional Literacy Coaching
Next, coaches focus on how to coach clients to increase emotional literacy, creating awareness, openness, and expansiveness in clients of the nine enneatypes in order to strengthen and enrich their development.

Somatic Coaching
Crucially important in coaching is how the body restrains us in ways that limit our ability to grow. Here, coaches learn how to work somatically with clients of each type and to create dramatic release and change.

Integrative Coaching
In addition to integrating the mental, emotional, and somatic aspects of coaching, coaches also work with client enneatype-based transformations.

Coaching Practice
Throughout the program, coaches engage in a variety of coaching practices with feedback from both clients and observers.

This program is taught in English unless otherwise specified.

Program Overview
“Advanced Coaching with the Enneagram” is an intensive, 4-day residential program or 4-session virtual program that meets and is open only to participants who have completed Ginger’s first program, “Coaching with the Enneagram,” or who have a strong Enneagram knowledge and are not new to the coaching profession. It is also expected that participants already use the Enneagram in their coaching practice.

The program is based on the philosophy that coaching is a client-centered or client-focused experience in which the coach brings skills and knowledge in service of the client’s growth and transformation. This includes accessing all of themselves – head, heart, and mind; alignment with their intentions and values; and integration, which means the client needs to integrate all of their learning, including the somatic aspects of coaching. To this end, the coach needs to be on a continuous growth trajectory in which the coach also accesses all of her- or himself, is aligned and congruent, and is continuously working toward their own integration as a coach and as a person.

Although the basics of coaching are reviewed in this program – for example, what is coaching, coaching ethics, and the core skills of listening, questioning, feedback, and challenging clients through direct communication, the program goes deeply and broadly into sophisticated coaching knowledge of their client’s patterns of thinking, feeling and behaving, and nuanced skills in client-coach interactions, all using the Enneagram.

Each participant selects one deep coaching desire and, using the same desire throughout the week, engages with a variety of other participants (as coaches) in relation to this deep development desire. Because of this focus, the program helps all participants learn how to coach clients at a vertical (deep) as well as horizontal (practical) level and also go deeply into their own development as coaches.

Program schedule at a glance…

Session 1 | Client as a whole system
Program overview
What is coaching? | What is not coaching?
ICF ethical standards
Contracting
The Coaching Circle | listening, questioning, feedback and challenging
Person as a whole system
Coaching the whole person
Identify deep development desire
Individual work on development desire
Mental model coaching  | patterns and assumptions
Coaching Circles (facilitated group coaching)  | negations and undoing them

Session 2 | Heart Center coaching
Day overview
Centers shifting – Head, Heart, Body – while coaching
How each type uses their Heart, Head and Body
How to best coach them to access their hearts
Heart opening coaching practices
Centers opening with music
Heart-centered coaching
Speaking from your heart | clients and coaches
Storytelling from the heart
Emotional patterns identification
Coaching Circles (facilitated group coaching) | affirmations

Session 3 | Body Center coaching
Day overview
Body reading
Body inventory
Contract and release
Breathing exercises
Conscious walking
Enneagram map
Somatic patterns
Coaching Circles (facilitated group coaching) | feedback

Session 4 | Integration
Day overview
Check-in coaching
Choicefulness
Mental transformations | fixations
Emotional transformations
Subtype transformations
Color transformations
Development Plan
Coaching Circles | summation and getting what you want
Coaching certificates

Typing is a science and an art, and it involves many factors or variables that must be incorporated simultaneously. Type and typing are both simpler than some think and more complex than some know. If you are supporting another person to accurately identify his or her Enneagram type, what is your role? Do you tell the other person, after listening to and observing them, what you think? Do you use a test, and what do you do when this is not enough? Should you be a neutral guide on the side or more of a coach, offering feedback and questions as needed? This program helps you do all this in an advanced and sophisticated, and it covers the below areas.

Detailed Description

THE ENNEAGRAM IS NOT PERSONALITY OR CHARACTER; IT’S EGO STRUCTURE!
The Enneagram, a profound way of understanding people from all cultures, describes the nine fundamental architectures of human beings. Although the Enneagram is often referred to as a personality system, it is far more than that. The Enneagram is also more than character structure. Both personality and character refer to persistent features of human behavior; the nine Enneagram types represent nine distinct aspects of the human Ego.

THE ROLE OF THE ENNEAGRAM “GUIDE”

THE 9 ENNEAGRAM EGO STRUCTURES IN-DEPTH

THE DYNAMIC ENNEAGRAM AND DYNAMICS OF THE ENNEAGRAM
Centers of Intelligence
Wings and arrows
27 subtypes
Levels of self-mastery

COMPLEXITIES OF THE ENNEAGRAM
Verbal patterns
Non-verbal cues
Contextual factors: current context, culture, family system

QUESTIONING TECHNIQUES
Differentiating questions
Lucid probing

PRACTICE | 1-1 AND GROUP TYPING
Typing guidelines
Skill practice
Feedback

This program not only enables you to refine and accelerate your ability to type others, but it also comes with a dynamic powerpoint slide show complete with short videos of people of each type.

This 4-day intensive program will take you deep into the truest nature of your essence. With the Enneagram as our guide, we combine poems from the 13th century Persian poet Rumi, music and symbols, dream work and somatics, and chart our paths on the Enneagram map itself.

To attend you need to know yourself and the Enneagram very well.

This program is taught in English unless otherwise specified.

Program Overview

Day 1
In the first day, we will get to know ourselves and one another well, particularly the person behind the type-structure that masks our essence. We’ll also take a deep look at both our ancestral and spiritual origins, two aspects that have formed us into becoming who we truly are.

Day 2
Day 2 brings us to examine our many shadow selves, the parts of us that we must see, acknowledge and “reown” if we are to be in essence. Some of these shadows we might label as negative, so we want to avoid them. Some we might think of as positive, yet be unaware that they lurk beneath the surface. Some just are…

Day 3
On day 3, we’ll address all the questions that emerge about BEING IN ESSENCE, using a new, evocative Enneagram floor map as our guide, along with practices from the 3 Centers of Intelligence and activities that engage the whole brain.

Day 4
Day 4 brings us to our essence and our ability to be in essence. Using the higher mental and emotional states of being for all 9 Enneagram type structures, we’ll take a journey along the wheel of the Enneagram map. No seat belts required!

In this robust, hands-on consulting experience that fully integrates the Enneagram with organizational consulting projects, you will work in real consulting teams with real clients who have organizational needs that the Enneagram, combined with other organizational technologies, can help address.

There is a vast difference between consulting, training, and coaching. Consultants work with the real issues of organizations and teams in real time. Trainers, by contrast, teach a predetermined body of knowledge, attitudes, and skills in public or organizational forums. Coaches work with individuals rather than teams, groups or organizations. Thus, the skill sets needed by trainers, coaches, and consultants are quite different.

Consulting with the Enneagram is an accelerated 5-day program open to two groups of people: (1) past participants of Enneagram in Business certification programs (a Train-the-Trainer or Coaching certificate program) or (2) individuals who have a good understanding of the Enneagram and at least some experience training or consulting with organizations.

For trainers and coaches, as well as consultants, it is a sophisticated, multi-leveled way of learning how to use the Enneagram in organizations from start to finish. Perhaps the best way to grasp the complexities and subtleties of Consulting with the Enneagram is in the words of past participants:

“The program is a must for both new and experienced consultants to improve both their skills and the quality of their work. It encourages participants who might be tempted to acquire these complex skills quickly to learn an elegant yet efficient and effective methodology, as well as to gain first-hand experience in consulting.”

“It is like three excellent workshops in one: (1) the consulting process into easy-to-understand-and-implement building blocks; (2) the application of consulting and the Enneagram to real-world issues; and (3) working with a team of masters.”

What is consulting?
Consulting is a process by which an individual/group provides guidance to an organization to better achieve its goals.

There are many kinds of consultants, most commonly the following: Expert (engages in action the client can’t or won’t do for themselves); Pair of Hands (implements tactics designed by the organization); Collaborator (focuses on how client approaches issues; supports client’s identification of optimal solutions); and Process Consultant (focuses on how client approaches intra- and interpersonal issues as well as other organizational processes).

An OD (organization development) consultant is a combination Collaborator and Process Consultant. The field of OD grew out the early work of National Training Laboratories Institute (NTL) in 1947 and is based on a methodology called Action Research. OD became a full-fledged profession in the 1960s.

What is OD?
“OD … is an organizational improvement strategy that uses behavioral science principles and practices to improve individual and organizational effectiveness.” – French, Bell & Zawacki, 2000

What is action research?
“The key aspects of the model are diagnosis, data gathering, feedback to the client group, data discussion and work by the client group, action planning, and action. The sequence tends to be cyclical, with the focus on new or advanced problems as the client group learns to work more effectively together.” – French & Bell, 1999

Why all professionals working in organizations need consulting skills!
Anyone can get a business card and then call themselves a consultant. But what distinguishes mediocre from good (or good from great) is the consultant (or trainer) who has excellent consulting skills. Their organizational efforts are more successful, they do no harm, and they enjoy themselves more because they don’t make mistakes that are stressful and costly. Even experienced consultants make unnecessary beginner’s mistakes; they may have the experience, but they don’t understand the consulting process or have refined consulting skills.

How the Enneagram integrates with OD consulting:

OD and the Enneagram have a similar values base
Quality of life – enhancing whole life experience
Health, human potentiality, empowerment, growth, excellence
Freedom and responsibility
Authenticity and openness in relationships

The Enneagram improves the client relationship
Consultants can know precisely how to develop client rapport and provide client support, and also to help clients step into visible, constructive leadership.

OD provides a consulting methodology that works
The OD consulting process and related consulting skills are clear, practical, learnable, and invaluable. Although no consulting methodology is effective 100% of the time, an OD approach is time-tested and applicable to all organizations and industries. The Enneagram even enhances results at each stage of consulting: entry and contracting, data collecting and analysis, communicating the data, challenging the client to take action, changing what needs changing, and closing the client-consulting relationship.

The Enneagram enhances all change interventions
The Enneagram can be integrated with almost every change intervention. Even more, the Enneagram, leveraged as a systems change, can create cultural changes of major proportions.

Working with real clients
From the set of participants in the program, three are selected (as long as they say “yes”) to also serve as clients in the program. Clients have an Enneagram-related need for which consultation is appropriate. “Clients” also participate as members of a consulting team.

Program schedule at a glance…

Day 1 | Organization Development | Entry and contracting
What is OD? | action research
Model building | theory and practice
Consulting | process and stages
Clients | entry and contracting

Day 2 | Data collection | Data analysis
Data collection methods
Developing questions
Interviewing | focus groups | surveys
Clients | data collection | data analysis

Day 3 | Communicating the data | Challenging
Communication strategy
Communication deliverables
Challenge tactics
Clients | communicating data and challenging

Day 4 | Changing
Intervention technologies
Intervention strategy
The architecture of change
Clients | changing

Day 5 | Closing
Assessing results | balanced scorecard
Client | next steps
The best consulting interventions
Program celebration